Refund Policy

Last Updated: August 2026

At Westbrook, we want customers to have clear information about returns, cancellations, and refunds. This policy explains how to return an eligible purchase and what to do if an item arrives damaged, faulty, or incorrect.

Nothing in this policy limits your statutory rights under applicable UK consumer law.

1. Returns

We offer a 30-day return period. You should contact us within 30 days of receiving your order if you wish to request a return.

To be eligible for a standard return, the product should normally be:

  • In its original condition

  • Unused, except where reasonably necessary to inspect the product

  • Complete with supplied accessories and components

  • Returned with original packaging where reasonably possible

  • Accompanied by proof of purchase or your order details

To start a return, contact us at help@Westbrook.co.uk with your order number and reason for the return.

Please contact us before sending an item back so that we can provide the appropriate return instructions.

2. Change-of-Mind Cancellations

For eligible online purchases, UK consumers generally have a legal right to cancel within 14 days after receiving the goods, subject to applicable exclusions.

After notifying us of an eligible cancellation, you will normally have a further 14 days to return the goods.

You may inspect products as you would reasonably be able to in a physical shop. We may make an appropriate deduction from a refund if goods have been handled beyond what is necessary to establish their nature, characteristics, and functioning, where permitted by law.

3. Return Shipping Costs

For a standard change-of-mind return, the customer may be responsible for the direct cost of returning the item where this was communicated as required by applicable law.

If an item is faulty, damaged on arrival, incorrect, or not as described, please contact us before returning it. Where required by applicable consumer law, Westbrook will cover reasonable return costs or provide an appropriate return method.

4. Damaged, Faulty or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, faulty, incorrect, or materially different from its description, contact us promptly at help@Westbrook.co.uk.

Please provide:

  • Your order number

  • A description of the issue

  • Photographs of the product and packaging where appropriate

We will review the issue and provide an appropriate remedy in accordance with your consumer rights.

5. Non-Returnable Items

Certain products may be excluded from change-of-mind returns where permitted by law, including:

  • Personalised or made-to-order products

  • Sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed

  • Perishable products

  • Products that become inseparably mixed with other goods after delivery

This does not remove any rights you may have where a product is faulty or not as described.

If you are unsure whether a product can be returned, please contact us before sending it back.

6. Exchanges

If you would like a different product, size, colour, or variant, contact our customer support team.

Availability cannot be guaranteed. Depending on the circumstances, we may ask you to return the original item and place a separate order for the replacement.

7. Refunds

Once a returned item has been received and assessed, we will notify you about the status of your refund.

Approved refunds will be issued to the original payment method.

For eligible statutory cancellations, refunds will be made within the time required by applicable UK consumer law. In other cases, we aim to process approved refunds promptly after the returned goods have been received and inspected.

Your bank or payment provider may require additional time to display the refund in your account after it has been processed.

8. Original Delivery Charges

Where an eligible order is cancelled under applicable UK consumer cancellation rights, the original basic delivery charge will be refunded where required by law.

If you selected a more expensive delivery option than our least expensive standard delivery service, any additional delivery cost may not be refundable.

9. Order Cancellations Before Dispatch

If you need to cancel an order before it has been dispatched, contact us as soon as possible at help@Westbrook.co.uk.

We will make reasonable efforts to cancel the order before shipment. If it has already been dispatched, you may need to follow the applicable return procedure.

10. Your Statutory Rights

This policy is provided in addition to your rights under applicable UK consumer law, including the Consumer Rights Act 2015 and, where applicable, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Nothing in this policy is intended to exclude or restrict rights that cannot legally be excluded or restricted.

11. Contact Us

For returns, refunds, cancellations, or questions about an order, please contact:

Westbrook
167 Charlton Rd
Bristol BS15 1LZ
United Kingdom

Email: help@Westbrook.co.uk
Phone: +44 7488 849342